Re-Engineering Your Non-Emergency Call Intake Process

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Private Agency
Tuesday, June 6, 2017 - 9:15am to 10:15am

Call intake is the front door to compliance.  If your company simply answers calls without pre-screening for medical necessity, reasonableness and other important coverage criteria, you will soon find yourself faced with a dilemma of how to recover your revenue for the services you provide.  In addition, identifying full or partially non-covered services in advance of the transport affords your company the opportunity to obtain payment at or before the time of service.  This session will address how to re-engineer your non-emergency call intake process, while at the same time anticipating and managing the inevitable push-back that comes from facilities when transport providers enhance their intake process.