XI Keynote Address - Catherine Kuhlmann - The Why Factor: How Customer Service Shapes Healthcare and Community Impact

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General Sessions
Tuesday, March 18, 2025 - 8:15am to 9:00am
XI General Sessions and Breakout Classroom A
Speaker(s): 
Catherine Kuhlmann

Explore the critical role that every team member plays in ensuring high-quality patient care. Discuss how true ownership and engagement within your team are vital for understanding that everyone has a pivotal role in serving our communities. Join us to discover how to harness the power of collective responsibility and improve community service through effective customer care strategies.

Catherine Kuhlmann has been a keynote speaker at premiere EMS events in the United States. A former judge, she also serves as a Firefighter/Paramedic for the City of Fredericksburg, Texas since 2000 and is the former EMS Chief for the Harper VFD.  She is a DSHS Instructor, TEEX guest instructor, and a regular speaker at the Texas State EMS Conference, among other events nationally.  She was named the top 100 influential women in the Texas Hill Country.